General Insurance Specialist (Sales) Island Wide | $2700 + Comm

Location Singapore, Singapore
Discipline Sales & Marketing
Job Reference CYSales_1557283296
Salary S$2500 - S$4500 per month
Consultant Name Cheryl Yeo Su Qing
Consultant Email cheryl.yeo@manpower.com.sg
Consultant Contact No. 62328801
EA License No. 02C3423
Consultant Registration No. R1434940

Responsibilities:

  • Delivering our brand promise at all times and offering high levels of consistent, quality service support to our customers
  • Approach customers at our sales sites, attend to customers' requests in line with policies and procedures, striving for first class experience
  • Using simple, clear and concise languages to communicate effectively with customers
  • Actively listen and probe questions to accurately advise customise solutions based on customer's needs and requirements
  • Proactively engage customers through our sales cycle and ensure prompt follow-up on every lead to achieve our sale target
  • Effectively handle complaints at the first point of contact, aiming to resolve situations to customers' satisfaction
  • Being customer centric - Gather customers' feedback, ideas and suggestions to bring the team/organisation be closer to our customers
  • Actively participate in process improvement sessions, providing constructive feedback and suggestions
  • Ensure that all feedback relating to products and services is escalated to relevant parties and documented within systems
  • Work towards the team's objectives and demonstrate commitment to achieve business targets and personal goals.
  • Perform other duties as assigned by immediate supervisor

Requirements

  • Understanding of the principles of Customer Service and customer behaviour
  • Experience in delivering high customer satisfaction and high employee satisfaction
  • Demonstrated ability to manage own workload and effectively prioritize activities
  • Ability to manage change effectively
  • Exceptional listening and analytical skills
  • Proficiency in general desk top orientation and particularly in Word and Excel

Interested applicants kindly send in your resume

We regret to inform that only shortlisted candidates will be notified.

Yeo Su Qing Cheryl

Personnel Reg No.: R1434940

EA License No.: 02C3423

Cheryl, Su Qing Yeo EA License No.: 02C3423 Personnel Registration No.: R1434940