GPS Associate

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH104625_1630474099
Salary S$2800 - S$3700 per month
Consultant Name Bernice Mae Nocum Rallonza
Consultant Email bernice.rallonza@manpower.com.sg
Consultant Contact No. 65515576
EA License No. 02C3423
Consultant Registration No. R1442141

Job Scope:

  • Develop deep knowledge within a complex product group
  • Investigate and prioritize advertising issues, escalating to a specialist when appropriate for further troubleshooting or de-bugging.
  • Own tasks end-to-end until they are assigned to specialist.
  • Discern product confusion from bugs, identify solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome
  • Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the sales team
  • Partner with product support group specialists to identify solutions to advertising bugs and product confusion
  • Facilitate a high-end customer experience related to support for advertising bugs
  • Mentor team members and own product support areas.


Job Qualifications:

  • Minimum Diploma in Business / Administration / or equivalent
  • Minimum of 1 year experience with product technical support
  • Excellent communication skills both written and oral
  • Online advertising experience is a plus
  • Familiar with social media / online platforms and sites
  • Customer service experience
  • Ability to rapidly assess, analyze and resolve or troubleshoot issues and distill into clear and concise communications
  • Aptitude to support complex products
  • Ability to overcome a product learning curve
  • Ability to think critically and problem solve
  • Ability to work in teams

Bernice Mae Nocum Rallonza EA License No. 02C3423 Personnel Registration No. R1442141

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