Helpdesk Support

Location Singapore, Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH87483_1583145936
Salary S$2500 - S$2800 per month
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email carolyn.mendoza@manpower.com.sg
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160


Primary responsibilities are focused on communication with users to update them on issue status, managing customer satisfaction surveys and tracking of contractual SLAs and KPIs for system problems and IAs.

  • Log and Track customer system problems, incidents, issues, requests and queries.
  • Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.



Skills and Qualifications:

  • With 1 - 2 years of customer service/call center background
  • With IT customer service support/Level 1 support is an advantage
  • Excellent customer service skills
  • Working knowledge on usage of any call center telephony system
  • Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, etc.) is a plus
  • Working knowledge of internet email application (e.g. Microsoft Outlook, Lotus Notes, etc.) is a plus
  • Contract: 12 months (renewable/convertible after performance review)
  • Location: Depot road

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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