Responsibilities:

• Perform basic Level 1 IT support and escalate issues related to systems, hardware or software issues to level 2 support when required.
• Deliver personalized service over the telephone or digital platforms such as live chat to internal users on IT inquiries in an efficient manner
• Ability to understand internal users' needs and provide appropriate solutions and attention
• Consistently deliver excellent quality service to our internal users to achieve total customer satisfaction

Requirements:

• Diploma or Degree in science / technology / engineering or in any related course.
• At least 4-7 years of relevant work experience in IT Helpdesk
• Must have experience in Windows 10 and Office 365 knowledge
• Able to work in shift and weekends as and when required

Interested Applicants, please email your resume to charmane.lalog@manpower.com.sg (R1767650), stating the position as the subject title in the email.

Charmane Castillo Lalog License No.: 02C3423 Personnel Registration No.: R1767650

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