Responsibilities:

• Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries.
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
• Primary responsibilities are focused on customer contact, not transaction processing.

Requirements:

• Bachelor's degree in Information Technology or any related field
• Has experience in Leading an IT Customer Service in Technology company or relevant industry.
• At least 1-3 years of experience in providing technical support of customer IT problems, issues and requests in a timely manner.
• Must have experience in Windows 10 and Office 365 knowledge
• Able to work in shift and weekends as and when required

Interested Applicants, please email your resume to charmane.lalog@manpower.com.sg (R1767650), stating the position as the subject title in the email.

Charmane Castillo Lalog License No.: 02C3423 Personnel Registration No.: R1767650

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