Responsibilities:

• Facilitate new user on-boarding with the setting up of PCs, and related IT equipment, and conducting IT familiarization training;
• Provide first-level IT support through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
• Assist users in setting up the video conferencing facility
• Document internal policies and procedures;
• Review and enhance policies with reference to head office and regulatory requirements;
• Ensure all documentation is reviewed and updated on a regular basis
• Manage the IT asset register and perform regular stock take to ensure completeness;
• Plan and manage capacity for hardware and software to cater to business growth and requirements;
• Manage the outsourcing arrangements for IT outsourced services according to the MAS Outsourcing Guidelines;
• Perform vendor management of the IT vendors
• Maintain IT security with a patch management program to address known vulnerabilities;
• Maintain, track and update the IT risk register;
• Support all BCP and IT DR tests locally and with head office;
• Perform regular recertification and rights management;
• Ensure compliance to MAS Technology Risk Management Guidelines
• Maintain the IT facilities in the computer room;
• Supervise vendors in the performance of routine and regular servicing of IT facilities
• Manage the security of the computer room by reviewing and approving requests and escorting visitors
• Track the progress of IT projects for the Bank
• Ensuring project meets deadlines
• Optimising and improving processes and the overall approach where necessary

Requirement:

• At least 3 to 5 years of relevant work experience in Helpdesk support role.
• Strong analysis, evaluation and problem-solving skills
• Have a strong sense of urgency and ability to meet deadlines

Interested candidates may send in their resume and cover letter directly to Rupa Kankariya (R1441955)
** We regret to inform that only shortlisted candidates will be notified.
We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultants at Rupa Kankariya (R1441955) EA Licence No (02C3423)
Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012.

Rupa Kankariya EA License No. 02C3423 Personnel Registration No. R1441955

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy