Helpdesk Support (Non IT/ Contract)

Location Singapore, Singapore
Discipline Call Centre & Customer Service
Job Reference SAP006A_CSS_1557997449
Salary Negotiable
Consultant Name Ng Yew Koon, Sherry
Consultant Email
Consultant Contact No. 62328834
EA License No. 02C3423
Consultant Registration No. R1657259

Helpdesk Support (Non IT/ Contract)

Our well-established client is in the pharmaceutical industry.


  • To provide 1st level of Helpdesk Support eg. Handling employee's enquiries, performing data entry and reporting.
    • This requires the person to be the "face" of the business unit and provide level 1 support (either f2f, phone, email or chat) to users (from the time query raised until it is resolved). For this, the person will need to work with different "technical / escalation groups" to look for the right solutions within expected SLA. The person will also need to use certain tools (such as ServiceNow, Workday, SAP Concur, Coupa eBUY etc.)
    • The incumbent is also expected to identify and propose improvements for existing process / policies based on the queries collected from customers (continuous improvement)
    • Provide monthly update to stakeholders on the performance of the helpdesk
    • Provide training to customers based on provided material from Level 2 support
  • Letter preparation and obtain signatures
  • Collect and compile data/info/documents and forward to stakeholders
    • Coordinate new hire onboarding, new staff induction, point of contact for ELC (employee life cycle) activities


  • Prior helpdesk support experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Follow communication procedures, guidelines and policies
  • Excellent interpersonal and communication skills are necessary
  • Ability to multi-task, prioritize, and manage time effectively
  • Preferably candidates who can start work immediately.

If you have the relevant skillsets, please send in your updated CV in word format to or click on "APPLY NOW" to apply for the position.

We regret only shortlisted candidates would be contacted.

Sherry, Yew Koon Ng EA License No.: 02C3423 Personnel Registration No.: R1657259