Helpdesk Support (Non IT/ Contract)

Location Singapore, Singapore
Discipline Call Centre & Customer Service
Job Reference SAP006A_CSS_1557997449
Salary Negotiable
Consultant Name Ng Yew Koon, Sherry
Consultant Email sherry.ng@manpower.com.sg
Consultant Contact No. 62328834
EA License No. 02C3423
Consultant Registration No. R1657259

Helpdesk Support (Non IT/ Contract)

Our well-established client is in the pharmaceutical industry.

Responsibilities

  • To provide 1st level of Helpdesk Support eg. Handling employee's enquiries, performing data entry and reporting.
    • This requires the person to be the "face" of the business unit and provide level 1 support (either f2f, phone, email or chat) to users (from the time query raised until it is resolved). For this, the person will need to work with different "technical / escalation groups" to look for the right solutions within expected SLA. The person will also need to use certain tools (such as ServiceNow, Workday, SAP Concur, Coupa eBUY etc.)
    • The incumbent is also expected to identify and propose improvements for existing process / policies based on the queries collected from customers (continuous improvement)
    • Provide monthly update to stakeholders on the performance of the helpdesk
    • Provide training to customers based on provided material from Level 2 support
  • Letter preparation and obtain signatures
  • Collect and compile data/info/documents and forward to stakeholders
    • Coordinate new hire onboarding, new staff induction, point of contact for ELC (employee life cycle) activities

Requirements

  • Prior helpdesk support experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Follow communication procedures, guidelines and policies
  • Excellent interpersonal and communication skills are necessary
  • Ability to multi-task, prioritize, and manage time effectively
  • Preferably candidates who can start work immediately.

If you have the relevant skillsets, please send in your updated CV in word format to sherry.ng@manpower.com.sg or click on "APPLY NOW" to apply for the position.

We regret only shortlisted candidates would be contacted.

Sherry, Yew Koon Ng EA License No.: 02C3423 Personnel Registration No.: R1657259