Role Description:

The Implementation Manager, working with the CSRM will play a crucial role in executing through strategic partnerships across a specified geography. This individual will be responsible for managing all aspects of program implementation, ensuring high-quality delivery, and achieving key performance indicators (KPIs) including but not limited to learner engagement, course completions, and credentials issued.
Key responsibilities:

• Program Implementation & Management: Oversee the rollout of the training program through partner organizations to drive pre-determined learner outcomes.
• Partner Coordination: Serve as the primary liaison between our organization and partner entities. Facilitate communication, resolve issues, and ensure partners have the necessary resources and support to effectively deliver the program.
• Performance Monitoring: Track and analyze program performance against KPIs, including learner engagement rates, course completion rates, and the issuance of credentials. Implement strategies to address any gaps or areas for improvement.
• Internal Management Processes: Managing and coordinating across CSR sub-teams to ensure internal stakeholders are aligned/consulted/informed, budgets are allocated, project-based learning marketing and communications processes are managed.
• Quality Assurance: Work closely with the content and credentialing teams to ensure that all program offerings meet our high standards for content quality and credentialing criteria.
• Feedback Loop: Collect and synthesize feedback from partners and participants to inform continuous improvement of the program.
• Reporting: Prepare and present regular reports on program status, challenges, and achievements to senior management and relevant stakeholders to ensure targets are being achieved.

Job requirements

• Bachelor's Degree in Computer Science or any equivalent
• Minimum 8 years' experience in program management / consulting and/or digital learning transformation roles
• Experience with digital (online) learning platforms and digital credentials.
• Excellent communication skills (written and verbal)
• Strategic thinking & project management expertise
• Excellent work ethic with a competitive nature and a desire to succeed.
• Intense curiosity to learn and willingness to be coached.
• Experience in CSR or with an NPO/NGO, especially with a focus on workforce development.
• Can easily adapt to different environments and cultures. Customer / partner relationship skills.
• Drive, self-motivation and robust organisational skills are important as the role involves working from home (or the office when needed) as part of a large virtual team.

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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