Implementation Manager | Contract | WFH

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH139062_1718084744
Salary S$7000 - S$9500 per month
Consultant Name Cristina Malabuyoc Malijan
Consultant Email [email protected]
Consultant Contact No. 62328835
EA License No. 02C3423
Consultant Registration No. R1111547

Role Description:

The Implementation Manager, working with the CSRM will play a crucial role in executing through strategic partnerships across a specified geography. This individual will be responsible for managing all aspects of program implementation, ensuring high-quality delivery, and achieving key performance indicators (KPIs) including but not limited to learner engagement, course completions, and credentials issued.

Key responsibilities:

  • Program Implementation & Management: Oversee the rollout of the training program through partner organizations to drive pre-determined learner outcomes.
  • Partner Coordination: Serve as the primary liaison between our organization and partner entities. Facilitate communication, resolve issues, and ensure partners have the necessary resources and support to effectively deliver the program.
  • Performance Monitoring: Track and analyze program performance against KPIs, including learner engagement rates, course completion rates, and the issuance of credentials. Implement strategies to address any gaps or areas for improvement.
  • Internal Management Processes: Managing and coordinating across CSR sub-teams to ensure internal stakeholders are aligned/consulted/informed, budgets are allocated, project-based learning marketing and communications processes are managed.
  • Quality Assurance: Work closely with the content and credentialing teams to ensure that all program offerings meet our high standards for content quality and credentialing criteria.
  • Feedback Loop: Collect and synthesize feedback from partners and participants to inform continuous improvement of the program.
  • Reporting: Prepare and present regular reports on program status, challenges, and achievements to senior management and relevant stakeholders to ensure targets are being achieved.

Job requirements

  • Bachelor's Degree in Computer Science or any equivalent
  • Minimum 8 years' experience in program management / consulting and/or digital learning transformation roles
  • Experience with digital (online) learning platforms and digital credentials.
  • Excellent communication skills (written and verbal)
  • Strategic thinking & project management expertise
  • Excellent work ethic with a competitive nature and a desire to succeed.
  • Intense curiosity to learn and willingness to be coached.
  • Experience in CSR or with an NPO/NGO, especially with a focus on workforce development.
  • Can easily adapt to different environments and cultures. Customer / partner relationship skills.
  • Drive, self-motivation and robust organisational skills are important as the role involves working from home (or the office when needed) as part of a large virtual team.

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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