Incident Management Agent | Contract | East | Upto $2.5k

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH101384_1629774481
Salary S$2300 - S$2500 per month
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160

Job Description:

  • Coordinate to produce cash replenishment schedules for Bank's Self-Service Terminals (SST).
  • Ensure that the daily cash balances of assigned SSTs being managed and determine if any SSTs need to be replenished ahead of the next scheduled replenishment.
  • Review the forecast performance of assigned SSTs to determine how to improve the accuracy of the forecast.
  • Liaise with CIT on daily operation requirement based on forecast of daily cash replenishment schedules.
  • Ensure the cash management operation runs smoothly for the assigned SSTs.

Job Qualifications:

  • With customer service background from a call center environment is a plus
  • Experience with a bank or armored car company in cash management, branch operations or cash operations is a plus
  • With excellent analytical, co-ordination and negotiation skills
  • Well verse with personal computer and MS Office applications.
  • Demonstrated good writing and verbal/telephone skills.
  • Willing to work shift, weekends and Public Holidays.
  • Work Schedule: 8am - 8pm (4 days work week/3 days off)
  • Location: Tampines Grande
  • Contract: 12 months (renewable/convertible after performance review)

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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