Infrastructure Engineer (Tivoli Workload Scheduler)

Location Singapore
Discipline Banking & Finance
Job Reference BBBH148500_1741748781
Salary S$7500 - S$8500 per annum
Consultant Name Cristina Malabuyoc Malijan
Consultant Email [email protected]
Consultant Contact No. 62328835
EA License No. 02C3423
Consultant Registration No. R1111547


Responsibilities


This role is part of the Technology unit, where the incumbent will support the management of enterprise scheduling system requirements across various departments, stakeholders, and vendors. They will respond to users regarding new requests or issues and take the necessary steps to restore the bank's services and business operations as quickly as possible, minimizing downtime and impact on users. This role reports to the Team Lead, who manages and coordinates a team of application specialists working both during and outside office hours (rotational shift - on-call support).

  • Manage, monitor, and operate the scheduling system to ensure all batch functions run smoothly.
  • Collaborate across teams to review, provide feedback, and implement best practices to improve system efficiency and drive future innovation.
  • Handle ongoing system changes while maintaining high service availability for customers.
  • Identify root causes of production incidents and lead necessary actions to prevent recurrence.
  • Stay updated on relevant technical and product trends through self-learning and job shadowing.
  • Create and maintain operational documents to reflect system changes and upgrades.
  • Respond to reported incidents, identify the cause, and initiate the incident management process.
  • Ensure timely notification and escalation to management and stakeholders while ensuring the appropriate level of attention is given.
  • Automate repetitive manual tasks to improve operational efficiency.
  • Analyse problem and incident data using Excel to identify trends, recurring issues, and reduce alert noise related to batch failures/issues.
  • Collaborate with internal and external stakeholders on issue resolution, problem management processes, and service improvement initiatives.


Job Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • At least five years of experience in IT Service Management, with knowledge of ITIL, COBIT, JIRA, and ServiceNow.
  • Hands-on system administration experience on Tivoli Workload Scheduler version 9.x./10.x toinstall, customize, enhance, and integrate IBM TWS infrastructure.
  • Must have testing and deployment tools experience like GIT/GITHUB, JENKINS, DOCKER, KUBERNETES & PUPPET
  • Proficiency in Microsoft Office applications, particularly Excel for data analysis.
  • Basic knowledge of programming tools such as Python, Shell scripting, etc.
  • Ability to provide 24x7 operational support, including weekends and public holidays
  • Eager to learn and explore new tool features and functionalities to support application teams.

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy