The ideal candidate is an enthusiastic learner who is interested in multi-intelligent operations in customer service.

Job responsibilities:

• Monitor user behaviors for the Indonesia market and provide feedback relating to the intelligent customer service in Indonesia language.
• Analyze bot operation data to extract valuable user insights.
• Work closely with the algorithm team and relevant project stakeholders, aim to enhance the model's precision and recall capabilities through data annotation and evaluation in Indonesian.
• Complete other day-to-day operation tasks.

Qualifications:

• Bachelor's Degree with at least 1 year of intelligent annotation or related operation experience.
• Able to read and write in Indonesian (oral & written) with relevant certification [min. grade III of UKBI (Uji Kemahiran Berbahasa Indonesia) or equivalent] to analyze spoken and written content from the customers based in Indonesia.
• Be skilled in analyzing cases and structuring operational improvements.
• Self-motivated with a positive attitude and a proactive approach to tasks.
• Able to adapt to a fast-paced environment, and comfortable with meeting tight deadlines.
• Be creative while generating solutions, including using technology and tools, to enhance the quality of individual and team outputs.
• A deep interest in AI, human behavior, and user experience in customer service is essential.