Intelligent Operation Specialist (Proficiency in Indonesian)

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH136953_1711521645
Salary Negotiable
Consultant Name Rajasekar Shirley Monisha
Consultant Email [email protected]
Consultant Contact No. 6232 5244
EA License No. 02C3423
Consultant Registration No. R22106767


The ideal candidate is an enthusiastic learner who is interested in multi-intelligent operations in customer service.

Job responsibilities:

  • Monitor user behaviors for the Indonesia market and provide feedback relating to the intelligent customer service in Indonesia language.
  • Analyze bot operation data to extract valuable user insights.
  • Work closely with the algorithm team and relevant project stakeholders, aim to enhance the model's precision and recall capabilities through data annotation and evaluation in Indonesian.
  • Complete other day-to-day operation tasks.



Qualifications:

  • Bachelor's Degree with at least 1 year of intelligent annotation or related operation experience.
  • Able to read and write in Indonesian (oral & written) with relevant certification [min. grade III of UKBI (Uji Kemahiran Berbahasa Indonesia) or equivalent] to analyze spoken and written content from the customers based in Indonesia.
  • Be skilled in analyzing cases and structuring operational improvements.
  • Self-motivated with a positive attitude and a proactive approach to tasks.
  • Able to adapt to a fast-paced environment, and comfortable with meeting tight deadlines.
  • Be creative while generating solutions, including using technology and tools, to enhance the quality of individual and team outputs.
  • A deep interest in AI, human behavior, and user experience in customer service is essential.