Intelligent Operation Specialist (Proficiency in Indonesian)

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH137035_1711932540
Salary S$3000 - S$4000 per month
Consultant Name Siau Zianyi
Consultant Email zianyi.siau@manpower.com.sg
Consultant Contact No.
EA License No. 02C3423
Consultant Registration No. R23113527


Job Description:

  • Monitor and analyze user feedback on short video products, accurately labeling each feedback with speed and quality, adhering to provided guidelines.
  • Collaborate with Subject Matter Experts (SMEs) to promptly report and resolve product bugs, ensuring high-quality user-provided evidence and effective problem resolution through clear communication with relevant teams.
  • Identify user needs in Indonesia and Europe market, provide optimization suggestions, and advocate for their implementation from the user's perspective.
  • Enhance the richness and completeness of user feedback from Indonesia and Europe market, offering valuable insights to improve the product for both Indonesia and Europe region and implement optimized features.
  • Collaborate with regional team to optimize workflows and tools, providing support for cross-departmental cooperation projects.



Qualifications:

  • Bachelor's degree or higher with proficiency in Indonesian (min. UKBI Grade II or equivalent certifications)
  • 1-3 years of experience in the Internet industry, preferably in user or product operation or contact center environment.
  • Passionate about social internet product-related work and demonstrates a keen interest in the field.
  • Flexible to work shifts as required, adapting to a fast-paced environment.
  • Self-motivated with a positive attitude and a proactive approach to tasks.
  • Able to manage speed and accuracy while adapting to a dynamic work environment.