Summary
Being part of the Global Funds Operations team, you will have a dual role dealing both with customer service and operational activities related to asset servicing, fund set up, trading authorization, outgoing payments
Tasks/Responsibilities
1. Customer Service
- Provide support to clients for products and services within Client Services team
- Investigate, monitor, record and resolve any queries/issues raised by the client via phone calls and emails
- Undertake reviews of client's activity and utilization of products to suggest changes/improvements and identify development and training requirements
2. Operational activities
- Ensure timely and accurate processing of daily investment funds operational activities (income, corporate actions, fund set up, trading authorizations, outgoing payments)
- Perform daily checks and reconciliation with transfer agent on trades placed
- Completion of documents required by transfer agents
- Work closely within the team to ensure operations are carried out efficiently
Qualifications/Required Skills
- Bachelor's degree and/or a comparable qualification in Finance, Economics or Business
- Ability to multi-task between Customer Service and operational activities
- Must be able to work under pressure to meet tight deadlines
- Pro-active attitude with strong problem-solving skills, accuracy and ability to work independently and as part of a team in an international environment
- Relevant banking experience and knowledge of investment funds (Hedge funds, Alternative funds) is considered an advantage
- Working on early shifts to support other market may be required
Jireli Gem Mejia Cabria EA License No. 02C3423 Personnel Registration No. R1434374
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