Responsibilities

- Identifying/proposing fixes and automation opportunities

- Monitoring Service Tickets/Work Orders queue and provide user problem resolution in a global environment

- Work with experienced team members, in order to troubleshoot, upgrade existing software, identifying ideas to improve system performance and impact availability.

- Providing proactive communication regarding system outages, issues or workarounds.

- Developing/updating documentation (System and user)

- Integrate software components and third-party programs. Independently install, customize and integrate commercial software packages.

Primary Skill sets : 3-5 years of experience ( Support role)

Database: Oracle and/or SQL Server (either one)

- Understand database modeling and capable to create SQL queries based on it.

Scripting: PowerShell (preferred) and/or Python and/or Batch ( either one)

- Create, understand and optimize scripts

Application Server: WebLogic 12c and/or IIS 7+ (either one)

- Able to deploy endpoints, troubleshoot application errors, apply patches.

Nice to have skill set :-

- Primavera P6 version 15.x+ knowledge or P6 analytics

- Windows Silent install

- Shibboleth application Server - Apache

- Citrix XenApp 7.x+

Cloud knowledge: Azure and/or Oracle Cloud

- Create container / deploy application / Manage resource groups

- Understanding of logical and functional apps

- Understanding of API Manager

Rvin James Murillo Andalan EA License No. 02C3423 Personnel Registration No. R1331697