IT Customer Service Rep (Email Agent) | Contract

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH114927_1663299979
Salary Negotiable
Consultant Name Bernice Mae Nocum Rallonza
Consultant Email
Consultant Contact No. 65515576
EA License No. 02C3423
Consultant Registration No. R1442141

Job Scope:
Customer Service Management

  • Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries.
  • Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
  • Primary responsibilities are focused on customer contact, not transaction processing.

Job Qualifications:
1. Diploma in Business Admin or equivalent
2. 2-3+ years' experience in a Customer Support role
3. Exceptional writing skills (be clear and concise)
4. Customer-centric focus
5. Experienced with case management.
6. Ability to work efficiently and effectively independently.
7. Must be comfortable performing shiftwork (between 8am to 10pm) and must be able to work weekends/ public holiday on rotating schedule.
8. Working experience in Contact Centre is advantageous

Bernice Mae Nocum Rallonza EA License No.: 02C3423 Personnel Registration No.: R1442141

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit