Job Scope:

Perform Helpdesk duties

• Log Incident Requests, Service Requests and Change Requests
• Perform first level troubleshooting
• Perform SoD conflict checks
• Will be handling both calls and emails

Job Qualifications:

• Diploma or equivalent in any related discipline, and at least 1-2 years of experience in customer service/helpdesk roles
• Ability to stay calm when clients are stressed or upset.
• Good communication skills both verbal and written.
• Able to handle large amounts of incoming phone calls.
• Maintaining a positive, empathetic, and professional attitude toward clients always.
• Able to respond promptly to inquiries.
• Ready to work in different shift timing e.g. Shift hours (0730 - 1630; 0930 - 1830; 1030 - 1930)
• Able to communicate with clients through various channels i.e phone calls, Skype or teams, emails.

Bernice Mae Nocum Rallonza EA License No.: 02C3423 Personnel Registration No.: R1442141

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