Responsibilities

• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Provide helpdesk support or desk-side support to employees
• Troubleshoot system and network problems to diagnose and solve hardware/software faults
• Coordinate with external vendors to replace computer parts as and when required
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users' accounts and profiles which include dealing with password issues
• Respond within agreed time limits to attend call-outs from employees
• Prioritize and manage many open cases at one time
• Assist in the evaluation of notebooks/PCs/tablets/PDAs and etc
• Assist in Backup Management
• Involve in software development activities for the business, which includes, gathering new and existing requirements, providing solutions or technical feedback, reviewing existing systems and functionalities, translating business needs into functional requirements to support software development work, designing and developing new functionality or improve existing features, supporting implementation and post implementation activities.
• Work closely with various business units to understand digital business needs.
• Any other administrative duties as and when assigned.

Requirements:

• Minimum Diploma in Information Technology or equivalent
• Minimum 2 years of work experience as IT support
• Able to work well in a team and perform efficiently
• Able to carry out allocated duties accurately without supervision
• Possess willingness to learn new knowledge and skills

Reine Sim Wen Yih EA License No.: 02C3423 Personnel Registration No.: R21103357

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