IT Manager, Regional IT Client Services -EUC

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH138256_1715579534
Salary AWS + Variable bonus
Consultant Name Joanna Tham Pooi Kwan
Consultant Email joanna.tham@manpower.com.sg
Consultant Contact No. 6551 5325
EA License No. 02C3423
Consultant Registration No. R1985398


Roles & Responsibilities

  • You will be reporting to the regional SEA+I IT & IS Senior Manager.
  • You will be responsible for leading the local IT teams across the SEA+I region to deliver exceptional IT client services
  • You will be the technology champion who can provide the roadmap and drive digitization, digitalization, and digital transformation in support of our business operations.
  • You will foster good relationships with all internal and external stakeholders to deliver, manage and support quality IT services around the region.



Key Responsibilities

  • Working with Regional and Local teams to deliver quality and secure IT services that are aligned with local business needs and meet regulatory and legislative requirements.
  • Responsible for high quality, consistently clear and regular communications to promote the technology department and our services.
  • Orchestrate and lead the local IT teams to work together as high performing agile team in support of the whole region.
  • Work closely with vendors and service providers to innovate and manage highly cost-effective IT services.
  • Create and monitor key performance metrics for continuous service improvement to deliver and exceed user expectations.
  • Point of contact between Regional and Local teams to implement key initiatives for the organisation.
  • Implement and maintain a Problem and Incident Management process across the SEA+I region
  • Develop and maintain documentation, operational IT procedures, and troubleshooting steps
  • Embrace and champion operational excellence at all levels of IT/IS operations in all the teams in the region


General Requirements

  • More than 3 years experience in regional IT client services management with global organizations
  • Demonstrated experience in the leadership and management of IT staff across different countries and cultures.
  • Experience in general IT governance (organizational management, technology evaluation, vendors management, program planning etc.)
  • Project Management and decentralized team coordination experience
  • Well-rounded IT technical knowledge across end user computing environments and ITIL service management
  • Relevant certifications (e.g. Information Technology Infrastructure Library, Microsoft Certification, Certified Information Security and/or Project Management Professional, …) are a plus.
  • Bachelor or Master degree (Computer Science) or equivalent through experience
  • Flexibility to travel

Joanna Tham Pooi Kwan EA License No.: 02C3423 Personnel Registration No.: R1985398