Responsibilities:

• Support APAC business through best-in-class operations across revenue planning & sales enablement
• Develop subject matter expertise in processes & systems e.g. client set up, contract & incentives approval, revenue attribution, billing & invoicing, tagging & data cleaning, etc.
• Help the sales team understand how to navigate systems, handle day-to-day escalations and troubleshooting with speed & accuracy
• Design and evolve SOP for standard processes by applying critical problem solving skills to identify improvement areas in current processes & systems and propose solutions
• Develop operational metrics and reporting to unlock insights and analyze operational success and pain points
• Work closely with cross-functional teams, own communication and stakeholder management

Qualifications:

• 1+ years of experience working in IT operations
• Bachelor degree is a minimum, preferably in a quantitative field
• Familiarity with major sales CRM platforms (i.e. SalesForce), Order Management Systems (i.e. Operative, FatTail, Prisma, etc.) and Ads Platforms is a plus
• Excellent communication and interpersonal skills
• Ability to prioritize multiple projects and tasks and manage time effectively