Job scopes

• This position manages overall delivery, outages, for landscapes thereby ensuring availability, reliability, and overall supportability on a 7x24, 365-day basis with team members across the globe.
• This role is the primary focal for client supported applications issues as part of IT Operations team.
• Ensure delivery of seamless operational support and their related back-end technology.
• Work with multiple stakeholders and service providers to deliver IT solutions and support to meet the business needs.
• Drive Incident/Problem resolution by assisting in key operational activities in terms of delivery, fixes, and supportability with operations staff and suppliers.
• Assist in IT change ticket reviews, approvals, and planning.
• Ensure operational run books, support guidelines, and procedures are produced and maintained for use.
• Represent operations towards the IT Managers for landscapes in scope sharing relevant information and managing priorities & escalations.
• Coordination of DR plans and Test execution for the critical business applications within the landscape.
• Maintain the application and infrastructure landscape documentation on an annual basis, document failover process, criteria and timings.
• Compliance & Controls: Ensure regulatory and compliance controls are embedded in landscape operations and assist with evidence collection. Drive the compliance and audit activities for the applications in the landscape.
• Assist with transition of projects to Support activities.
• Liaison with a diverse set of business and IT stakeholders
• Act as a functional expert for both business process and management information in a delivery space.
• Maintain in-depth knowledge of the business, processes, applications, information and data associated with the portfolio.

Job requirements

• Bachelor's degree in Computer science or any related field
• With around 8-12 years relevant experience in Application Development & Service Management Operations / Project Management
• Self-starter with Good analysis and problem solving skills
• Prior experience in IT with applications support and IT services management- ITIL.
• Excellent stakeholder, interpersonal relationship, and negotiation skills across organizational and business boundaries at all levels
• Proven ability to deliver results in a matrix organization driving delivery excellence through influence and team working
• Ability to operate in a virtual cross-cultural organization
• Excellent interpersonal and communication skills

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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