Job Scope

• Actively involved in incident management (fault investigation, resolution, escalations of all monitoring alerts, and user-initiated problem calls/tickets) and request management.
• Acts as the final technical approver for any changes to data security systems and is accountable for technical changes in the environment from a RUN/BAU perspective.
• Involved in projects such as end-of-life, new builds, migrations, and technical upgrades of solutions managed by the team.
• Participates in global infrastructure events (e.g., power-downs and DR tests).
• Ensures activities are performed in compliance with norms, standards, processes, and procedures. This includes gathering required evidence using multiple forensic tools to investigate any data leak incidents, conducting interrogations if required, and managing case closure and reporting.
• Ensures documentation is up to date and relevant.
• Leads continuous improvement initiatives.
• Responsible for driving and delivering root cause analysis for any high-severity issues.
• Focuses on automation and optimal team utilization to improve efficiency.
• Maintains appropriate knowledge to remain fully qualified for the role.
• Completes all mandatory training required to attain and maintain competence.
• Complies with all applicable legal, regulatory, and internal compliance requirements, including but not limited to the Singapore Compliance Manual, compliance policies and procedures, and financial security requirements (e.g., prevention of financial crime and fraud, including reporting obligations to the Money Laundering Reporting Officer).

Job Qualifications

• Bachelor's or Master's degree in Engineering, Information Technology, or Computer Science (or equivalent technical degree).
• Knowledge of various IT Security domains.
• Hands-on experience in administering IT Security solutions.
• Experience working in a similar production setup in RUN (operations) mode.
• Proven experience in defining, implementing, and enforcing enterprise-level IT security policies for endpoint and data security solutions.
• Experience managing endpoint security solutions in large enterprise environments, preferably in financial organizations.
• 8+ years of IT security experience, particularly in administration and management of technologies such as antivirus, EDR, and endpoint protection (e.g., Symantec Endpoint Protection, McAfee, Windows Defender, SentinelOne, or other EDR solutions).
• Experience in defining, designing, and configuring AV policies based on business requirements.
• Scripting knowledge (Python, Regular Expressions, PowerShell) is desirable.
• CISSP or Symantec Certified Specialist certification is desirable.
• Work schedule primarily supports Asia and EMEA (Paris) time zones. Must be available for critical incidents or escalations during non-office hours as per on-call support requirements. A rotational shift schedule is followed.

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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