IT Service Desk Specialist | Contract

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH127916_1683890094
Salary S$6000 - S$7500 per month
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160

Job Scope

  • Work closely with corporate helpdesk and Service Vendor(s) to troubleshoot system problems and provide prompt system restoration, which directly affects the end client's IT User at a corporate location
  • Provide Deskside support
  • Track and facilitate Depot Maintenance
  • Perform hardware diagnostics and engage Service Vendor or repair as applicable
  • Understand personal computers, Local area networks, Wide area networks, Hardware, Software, and Audio/Visual Conference Room Technology
  • Provide on-site assistance to some Data Centre Operations as directed
  • Provide on-site assistance to Tape Operations as directed

Job Qualifications:

  • Degree in Information Technology or any related discipline with 3 years' experience in Level 2 desktop support role
  • Experience in Hardware PC technology - Installs, Moves, Adds and Changes
  • Knowledgeable in workflow processes such as Asset Centre, Software deployment
  • Remedy Call tracking knowledge
  • MCP or MCSE accreditation level is a plus
  • With Microsoft Windows Office and Outlook Skills
  • Experience in Supporting Microsoft office 2000/2003/2007
  • Experience in Active Directory Administration 2003/2008
  • Require great customer service skill, interpersonal skills, and technical aptitude
  • Demonstrates an organized approach to problem solving
  • Demonstrates good communication skills
  • Location: Central

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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