IT Service Management Coordinator

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH114946_1655119338
Salary S$2500 - S$3500 per month
Consultant Name Cristina Malabuyoc Malijan
Consultant Email
Consultant Contact No. 62328835
EA License No. 02C3423
Consultant Registration No. R1111547

Job scopes

  • Prepare daily and weekly report
  • Log all incoming calls and email and record sufficient information to facilitate effective incident processing.
  • Identify the impact, urgency, and priority of incidents
  • Provide initial troubleshooting and support for incidents.
  • Escalate incidents that cannot be resolved by the service desk to the appropriate L2 Support team and monitor progress.
  • Seek confirmation for closure from the user when resolution is provided.
  • Serve as the first point of contact for all incidents

Job requirement

  • Diploma in computer science or any related field.
  • Around 2 years of experience in IT service management
  • Experience with Incident Management, Configuration & Release Management
  • Familiar with Service Management, Framework Design, Implementation and Program/Project Management
  • Must have good knowledge in Microsoft Office especially excel.
  • Able to work on 3 shifts from 7 am to 4pm or 9 am to 6pm or 11 am to 8pm and half day on Saturdays

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit