IT Service Management Coordinator | 12-Months Contract

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH113106_1650536987
Salary Negotiable
Consultant Name Bernice Mae Nocum Rallonza
Consultant Email
Consultant Contact No. 65515576
EA License No. 02C3423
Consultant Registration No. R1442141

Job Scope:

  • Prepare daily and weekly report
  • Log all incoming calls and email and record sufficient information to facilitate effective incident processing.
  • Identify the impact, urgency, and priority of incidents
  • Provide initial troubleshooting and support for incidents.
  • Escalate incidents that cannot be resolved by the service desk to the appropriate L2 Support team and monitor progress.
  • Seek confirmation for closure from the user when resolution is provided.
  • Serve as the first point of contact for all incidents

Job Qualifications:

  • Diploma or Degree in Information Systems or equivalent
  • 2+ years of experience in Incident Management
  • Familiar with Service Management framework design and implementation
  • Good understanding of program/project management
  • Must have good knowledge in Microsoft Office especially Excel.
  • Willing to work shifts and on weekends
  • Shifts will be between 7am to 8pm. Mon-Fri: 1) 7am to 4pm, 2) 9am to 6pm, 3) 11am to 8pm; Sat 8am to 12nn

Bernice Mae Nocum Rallonza EA License No.: 02C3423 Personnel Registration No.: R1442141

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