Job Description:

• Prepare daily and weekly report
• Log all incoming calls and email and record sufficient information to facilitate effective incident processing.
• Identify the impact, urgency, and priority of incidents
• Provide initial troubleshooting and support for incidents.
• Escalate incidents that cannot be resolved by the service desk to the appropriate L2 Support team and monitor progress.
• Seek confirmation for closure from the user when resolution is provided.
• Serve as the first point of contact for all incidents

Job requirement

• Bachelor's degree in Computer Science or equivalent
• Min 1-2 years of relevant experience in incident management
• Must have good knowledge in Microsoft Office especially excel.
• Good analytical skills and problem-solving skills

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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