IT Service Management Coordinator | Contract

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH106673_1635305614
Salary S$3500 - S$4000 per month
Consultant Name Cristina Malabuyoc Malijan
Consultant Email
Consultant Contact No. 62328835
EA License No. 02C3423
Consultant Registration No. R1111547

Job Description:

  • Prepare daily and weekly report
  • Log all incoming calls and email and record sufficient information to facilitate effective incident processing.
  • Identify the impact, urgency, and priority of incidents
  • Provide initial troubleshooting and support for incidents.
  • Escalate incidents that cannot be resolved by the service desk to the appropriate L2 Support team and monitor progress.
  • Seek confirmation for closure from the user when resolution is provided.
  • Serve as the first point of contact for all incidents

Job requirement

  • Bachelor's degree in Computer Science or equivalent
  • Min 1-2 years of relevant experience in incident management
  • Must have good knowledge in Microsoft Office especially excel.
  • Good analytical skills and problem-solving skills

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit