IT Service Mgmt Coordinator | 12-Months Contract #PridePass

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH119451_1663735295
Salary Negotiable
Consultant Name Bernice Mae Nocum Rallonza
Consultant Email
Consultant Contact No. 65515576
EA License No. 02C3423
Consultant Registration No. R1442141

Job Scope:

  • Deliver service operations processes of problem, change, configuration, incident and release management. Specialize in the delivery of one of the processes, or provide management and coordination across multiple processes.
  • Provide day-to-day support for one or more products or applications that are deployed to the production environment. Ensure the availability of an application or product for end users.
  • Identify, log, monitor and escalate issues/outages and ensuring timely assignment and resolution of incidents to meet SLA's
  • Proactively preventing the occurrence of incidents, problems and errors, via the identification, investigation and resolution of client and/or organizational Service Management issues
  • Deliver appropriate and effective communications to client/management and/or 3rd party vendor on issue escalation and resolution at all stages
  • Proactive prevention of problems via trend analysis, targeting support action and communication
  • Discover, analysis and document accurate information to support the effective management of events through its relevant process such as Change, Incident and Problem Management
  • Establish and maintain good relationships with clients and other third party vendors.
  • Ensure adherence of existing and new processes and process changes for completeness, consistency and conformity to Service Management documentation standards (including naming standards policy guidelines, etc)
  • Governance of ITIL disciplines ensuring compliance to industry and internal audit controls are met
  • The creation of and maintenance, deployment and institutionalization of all Service Management processes/procedures/documentation/tools/templates and reports

Job Qualifications:

  • Diploma or Degree in Information Systems or equivalent
  • 3+ years of experience in Incident Management / Service Management
  • Familiar with Service Management framework design and implementation
  • Good understanding of program/project management
  • Must have good knowledge in Microsoft Office especially Excel.
  • Enjoys working as part of a team, able to guide and motivate the team
  • Can pick up new technology quickly
  • Good to have familiarity of PEGA Systems

Bernice Mae Nocum Rallonza EA License No.: 02C3423 Personnel Registration No.: R1442141

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