User Support
- Respond to IT-related inquiries from end-users. Provide prompt and effective technical assistance for hardware, software, and network-related issues.
- Guide users through basic troubleshooting steps to resolve common IT problems.
- Escalate complex issues to the senior engineers if necessary.
- Software and Hardware Support - Install, configure, and maintain software applications on end-users' computers and mobile devices.
- Assist with the setup and troubleshooting of hardware devices, including computers, printers, peripherals, and audio-visual equipment.
- Address printing-related issues, including troubleshooting printer connectivity problems.
- Possess knowledge of basic networking concepts and troubleshooting. Assist users with network connectivity and related issues. Provide support for Microsoft Office products.
- Conduct regular maintenance checks on computer systems and perform necessary updates.
Audio and Visual System Setup
- Assist in setting up audio and visual systems for meetings and presentations. Troubleshoot and resolve issues related to audio and visual systems.
In-House Application Support
- Assist users with issues related to in-house applications. Collaborate with developers or relevant teams to address and resolve application-related problems. Provide user guidance and support for in-house application usage.
- Documentation - Prepare and update user guides for various software applications, including in-house applications.
- Others - Perform other IT related duties or projects as assigned.
Qualifications
- Min. 2-3 years of relevant IT Support experience
- Diploma/Bachelor's Degree in Information Technology/Computer Information Technology
- Basic knowledge in Windows Operating Systems, email server and Citrix
- Experience in Microsoft Office Suite
- Experience with IT troubleshooting
Joanna Tham Pooi Kwan EA License No.: 02C3423 Personnel Registration No.: R1985398
