IT Support Engineer

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH137870_1714356304
Salary AWS + Variable bonus
Consultant Name Joanna Tham Pooi Kwan
Consultant Email
Consultant Contact No. 6551 5325
EA License No. 02C3423
Consultant Registration No. R1985398

User Support

  • Respond to IT-related inquiries from end-users. Provide prompt and effective technical assistance for hardware, software, and network-related issues.
  • Guide users through basic troubleshooting steps to resolve common IT problems.
  • Escalate complex issues to the senior engineers if necessary.
  • Software and Hardware Support - Install, configure, and maintain software applications on end-users' computers and mobile devices.
  • Assist with the setup and troubleshooting of hardware devices, including computers, printers, peripherals, and audio-visual equipment.
  • Address printing-related issues, including troubleshooting printer connectivity problems.
  • Possess knowledge of basic networking concepts and troubleshooting. Assist users with network connectivity and related issues. Provide support for Microsoft Office products.
  • Conduct regular maintenance checks on computer systems and perform necessary updates.

Audio and Visual System Setup

  • Assist in setting up audio and visual systems for meetings and presentations. Troubleshoot and resolve issues related to audio and visual systems.

In-House Application Support

  • Assist users with issues related to in-house applications. Collaborate with developers or relevant teams to address and resolve application-related problems. Provide user guidance and support for in-house application usage.
  • Documentation - Prepare and update user guides for various software applications, including in-house applications.
  • Others - Perform other IT related duties or projects as assigned.


  • Min. 2-3 years of relevant IT Support experience
  • Diploma/Bachelor's Degree in Information Technology/Computer Information Technology
  • Basic knowledge in Windows Operating Systems, email server and Citrix
  • Experience in Microsoft Office Suite
  • Experience with IT troubleshooting

Joanna Tham Pooi Kwan EA License No.: 02C3423 Personnel Registration No.: R1985398