IT Support Manager

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH139560_1719885670
Salary Negotiable
Consultant Name Joanna Tham Pooi Kwan
Consultant Email [email protected]
Consultant Contact No. 6551 5325
EA License No. 02C3423
Consultant Registration No. R1985398

This responsibility shall be exercised through the following main responsibilities and
missions (but are not limited to):

Corporate Services (Level 1)

  • Handle workstation management through Masterisation, preparation, remote access
    token, hardware issues and patching.
  • Manage the corporate applications such as HCL, SAP B1, Citadel, Postfiles, TIXEO, Part
    Portail, video conferencing, secure IP Phone and LAN systems.
  • Establish VPN connections for satellite sites and enforce Group IT security directives
  • Conduct IT induction training for new joiners such as user charter and periodic
    trainings for user support
  • Implement and verify IT measures for securing classified documents, industrial and
    commercial information
  • Provide IT support for expatriates and visitors' laptop and secure smartphones.
    Local Services (Level 1, 2 and 3)
  • Conduct system tests, monitor performance, and resolve issues.
  • Develop and monitor service-level objectives and improve user satisfaction.
  • Install and test software and hardware for users
  • Conduct studies for new solutions and ensure system integration.
  • Prepare reports on incidents, classify and escalate issues, and provide post-incident
  • Participate in budget preparation and manage support expenses like mobile plans,
    copier machines, and internet services.
    Professional Certification or Bachelor Degree in Computer Science, IT or a related field
  • Minimum 3 to 5 years' experience in IT operations
  • Proficient in managing and troubleshooting servers, PCs, printers, and other IT infrastructure equipment
  • Knowledge of Fortinet, inventory management, remote desktop, and Windows server maintainence and troubleshooting
  • Experience in HCL lotus note a plus
  • Good interpersonal skills with the ability to communicate effectively with all stakeholders

Joanna Tham Pooi Kwan EA License No.: 02C3423 Personnel Registration No.: R1985398