This responsibility shall be exercised through the following main responsibilities and
missions (but are not limited to):

Corporate Services (Level 1)

• Handle workstation management through Masterisation, preparation, remote access
  token, hardware issues and patching.
• Manage the corporate applications such as HCL, SAP B1, Citadel, Postfiles, TIXEO, Part
  Portail, video conferencing, secure IP Phone and LAN systems.
• Establish VPN connections for satellite sites and enforce Group IT security directives
• Conduct IT induction training for new joiners such as user charter and periodic
  trainings for user support
• Implement and verify IT measures for securing classified documents, industrial and
  commercial information
• Provide IT support for expatriates and visitors' laptop and secure smartphones.
  Local Services (Level 1, 2 and 3)
• Conduct system tests, monitor performance, and resolve issues.
• Develop and monitor service-level objectives and improve user satisfaction.
• Install and test software and hardware for users
• Conduct studies for new solutions and ensure system integration.
• Prepare reports on incidents, classify and escalate issues, and provide post-incident
  support.
• Participate in budget preparation and manage support expenses like mobile plans,
  copier machines, and internet services.
  Requirements:
  Professional Certification or Bachelor Degree in Computer Science, IT or a related field
• Minimum 3 to 5 years' experience in IT operations
• Proficient in managing and troubleshooting servers, PCs, printers, and other IT infrastructure equipment
• Knowledge of Fortinet, inventory management, remote desktop, and Windows server maintainence and troubleshooting
• Experience in HCL lotus note a plus
• Good interpersonal skills with the ability to communicate effectively with all stakeholders

Joanna Tham Pooi Kwan EA License No.: 02C3423 Personnel Registration No.: R1985398