IT Support Manager (upto 6k)

Location Singapore
Discipline Engineering
Job Reference BBBH139562_1719830714
Salary Up to S$0.00 per annum
Consultant Name Goel Navneet
Consultant Email [email protected]
Consultant Contact No. 65515581
EA License No. 02C3423
Consultant Registration No. R1982194

Corporate Services (Level 1)

  • Handle workstation management through Masterisation, preparation, remote access token, hardware issues and patching.
  • Manage the corporate applications such as HCL, SAP B1, Citadel, Postfiles, TIXEO, Part Portail, video conferencing, secure IP Phone and LAN systems.
  • Establish VPN connections for satellite sites and enforce Group IT security directives
  • Conduct IT induction training for new joiners such as user charter and periodic trainings for user support
  • Implement and verify IT measures for securing classified documents, industrial and commercial information
  • Provide IT support for expatriates and visitors' laptop and secure smartphones.

    Local Services (Level 1, 2 and 3)
  • Conduct system tests, monitor performance, and resolve issues.
  • Develop and monitor service-level objectives and improve user satisfaction.
  • Install and test software and hardware for users
  • Conduct studies for new solutions and ensure system integration.
  • Prepare reports on incidents, classify and escalate issues, and provide post-incident support.
  • Participate in budget preparation and manage support expenses like mobile plans, copier machines, and internet services.

  • Professional Certification or Bachelor Degree in Computer Science, IT or a related field
  • Minimum 3 to 5 years' experience in IT operations
  • Proficient in managing and troubleshooting servers, PCs, printers, and other IT infrastructure equipment
  • Knowledge of Fortinet, inventory management, remote desktop, and Windows server maintainence and troubleshooting
  • Experience in HCL lotus note a plus
  • Good interpersonal skills with the ability to communicate effectively with all stakeholders
  • Good organisational skills with the ability to multi-task
  • Ability to work independently, manage priorities and meet deadlines
    * Ability to adapt to changing technologies and environments