Corporate Services (Level 1)
- Handle workstation management through Masterisation, preparation, remote access token, hardware issues and patching.
- Manage the corporate applications such as HCL, SAP B1, Citadel, Postfiles, TIXEO, Part Portail, video conferencing, secure IP Phone and LAN systems.
- Establish VPN connections for satellite sites and enforce Group IT security directives
- Conduct IT induction training for new joiners such as user charter and periodic trainings for user support
- Implement and verify IT measures for securing classified documents, industrial and commercial information
- Provide IT support for expatriates and visitors' laptop and secure smartphones.
Local Services (Level 1, 2 and 3) - Conduct system tests, monitor performance, and resolve issues.
- Develop and monitor service-level objectives and improve user satisfaction.
- Install and test software and hardware for users
- Conduct studies for new solutions and ensure system integration.
- Prepare reports on incidents, classify and escalate issues, and provide post-incident support.
- Participate in budget preparation and manage support expenses like mobile plans, copier machines, and internet services.
Requirements: - Professional Certification or Bachelor Degree in Computer Science, IT or a related field
- Minimum 3 to 5 years' experience in IT operations
- Proficient in managing and troubleshooting servers, PCs, printers, and other IT infrastructure equipment
- Knowledge of Fortinet, inventory management, remote desktop, and Windows server maintainence and troubleshooting
- Experience in HCL lotus note a plus
- Good interpersonal skills with the ability to communicate effectively with all stakeholders
- Good organisational skills with the ability to multi-task
- Ability to work independently, manage priorities and meet deadlines
* Ability to adapt to changing technologies and environments
