Job Scope:
Computer and Systems Administration
- Installing and configuring computer hardware, software, systems, printers and scanners
- Responding in a timely manner to service issues and requests, providing technical support across the company (local and offshore office)
- Setting up accounts, rights for new users, following the company procedures
- Monitoring server room and managing backups tapes
- Provide End Point Security management at desktop level
- Maintain all operating systems used by the company
- Administrating file permissions and user accounts
- Maintaining all desktops and laptops computers patches (WSUS)
Telephone Services and Video Conferencing Systems
- Maintaining phone services and video conferencing systems up-to-date and operational
- Liaising with Group Helpdesk (located offshore) for connecting rooms
- Helping local users to setup video calls
Helpdesk and Users Support
- Using Helpdesk software to record and follow-up daily requests and/or incidents
- Helping local users to liaise with Group Helpdesk for any connection or credentials issues (Applications, External Portal)
- Helping expat users or company visitors to connect their Group computer (Network Access grants)
- Helping users to fix any basic computer problem
- Helping users for desk installation and/or move (cabling)
Security
- Monitoring daily the Anti-virus platform (EPO) and patches (WSUS), and tracking computers updates
- Monitoring the threat detections on EPO and reacting in case of computer/server infection
- Backing HR to register faces and fingerprints on Biostar System
- Backing QHSE Manager for door access alarm systems
- Backing up IT Manager for configuring printing access (Fjx)
- Restoring users files from backup systems (BackupExec)
Documentation and Procedures Writing
- Maintaining existing documentation and procedures, with the ability to update and/or create new ones, following the company templates
- Maintaining inventory files and updating it in case of any change (departure/arrival)
Deputizing the IT Manager
- The IT Officer will have to deputize the IT Manager during his absences (Business travels, Holidays, Medical Leave if any).
- Will require to do extra tasks in case of emergency and to liaise with HQ .
- Could execute unusual tasks with IT Manager's guidance (emergency or security issues)
Job Qualifications:
- Diploma/Degree in Information Technology or equivalent, with 2-6 years of relevant experience providing IT support covering desktop / system / basic network and security issues
- Good to have experience in Systems (Windows,VmWare, Redhat) and able to liaise with SA about new systems setup and/or migration of existing
- Computer skills: able to deploy on a mid-scale of 70 computers new Windows 10 Master, migrating user data, emails from current systems to new standard one
- Email skills: good knowledge of Outlook/Exchange, and if possible Lotus Notes HCL
- Deployment and scripting skills: ideally hands-on with Active Directory, Powershell and GPO's
- Assets Management: able to maintain a proper inventory and cartography of NGFE systems and software
- Training skills: help users to adapt to system/tools changes
- Good communication skills both spoken & written (for liaising with local users and documentation)
- Willing to learn even more than his current role e.g. could help the technical team for any new business projects which would include IT actions
- Accepting to act as a team member to help for any particular emergency operation
Bernice Mae Nocum Rallonza EA License No.: 02C3423 Personnel Registration No.: R1442141
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