Responsibilities:

Software Technical Services

• System software maintenance: Routine maintenance, installation, upgrades of Windows operating systems; using guides and configuration services,and system image creation and maintenance
• Application Software Services:OFFICE series software; IE series software and other business software systems installation, maintenance, and upgrades
• User Guidance Services:Resolve client issues with commonly used software operation, hardware problems encountered, and provide basic training
• Virus Protection Maintenance:Installation of antivirus software, updates for antivirus databases, and removal of viruses from client terminals

Hardware Maintenance Content

• Hardware installation, debugging, network configuration, peripheral installation, and driver installation
• Detection, localization, and troubleshooting of hardware faults
• Providing hardware repair and delivery services
• Ensuring stable operation of hardware (hard drives, motherboards, memory, etc.) through routine maintenance to extend hardware lifespan
• Providing irregular guidance and training on hardware usage, software operation, and internet use based on customer needs and actual conditions to enhance customers' computer skills and efficiency
• Assisting in the numbering and registration of existing equipment, and compiling statistics on maintenance rates and costs

Network Issues

• Terminal network connections
• Terminal network troubleshooting
• Network connections and troubleshooting from switches to terminals
• Support of Office Network, Shared Drive, Wireless, and VPN connectivity

Helpdesk Service Content

• Handle tickets assigned by the Call Center and complete them on time
• Address other Helpdesk tasks as per the client's work arrangements

Requirements:

• Possess a college diploma or bachelor's degree in computer science or a related field, minimum 2 years of relevant work experience.
• Familiar with various Windows operating systems, printing systems and computer hardware (desktop computers, laptops, etc.)
• Familiar with general network hardware and capable of performing basic troubleshooting and configuration tasks
• Ability to support Office Network, Shared Drive, Wireless, and VPN connectivity
• Familiar with the configuration of various application software
• Have good communication skills and the ability to plan and organize work.

Yvonne Ong EA License No.: 02C3423 Personnel Registration No.: R1549551

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