IT Support Specialist | Immediate

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH105154_1631939907
Salary S$3000 - S$4500 per month
Consultant Name Wee Ben Ann, Andy
Consultant Email
Consultant Contact No. 62328831
EA License No. 02C3423
Consultant Registration No. R1552080

Job Description

  • Provide post-sales technical and customer support to end-users (Level 2).
  • Help to direct and assist end-users to our suite of self-help tools for instance repair portal and web store.
  • Provide web sales order placement support.
  • Assist end-users in escalations from self-service tools.
  • Provide support and communicate progress to customer throughout the repair service process.
  • Manage and handle customer enquiries with care.
  • Help to develop and maintain materials and self-help contents.
  • Support the Customer Team to achieve relevant KPI targets.
  • Remain current on product information and product updates through available resources.
  • Assist other co-workers in the department as needed

Job Requirements

  • Diploma in Information Technology or related fields.
  • Minimum of 2 years of relevant working experience.
  • Product knowledge in consumer products and/or Bluetooth technologies and interest in consumer products will be highly advantageous.
  • Able to commence employment at a short notice will be highly advantageous.

Andy, Wee Ben Ann License No.: 02C3423 Personnel Registration No.: R1552080

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