ITSM Technical Specialist (ServiceNow) | Permanent role

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH104070_1629458108
Salary S$5500 - S$6500 per month
Consultant Name Bernice Mae Nocum Rallonza
Consultant Email
Consultant Contact No. 65515576
EA License No. 02C3423
Consultant Registration No. R1442141

Job Scope:

  • Administer, manage and maintain all the system and application configurations in the ITSM platform.
  • Design, customise, enhance and deploy new or additional capabilities and applications of the ITSM Solution.
  • Integrate ITSM with both internal and external tools.
  • Plan and execute upgrades, patch installation and other maintenance activity. Utilize development environments to ensure proper change controls are maintained.
  • Perform capacity planning and performance monitoring to ensure that the infrastructure meets operational needs.
  • Develop system integrations and process automation such as automate daily operational tasks, streamline ITSM processes, improve systems availability/performance and optimize resource capacity
  • Create and review documents with the team on a continual basis to ensure transparency and traceability.
  • Assist in regular governance status review covering SLA reporting, KPIs, incident trends and analysis, major incident analysis, security compliance, improvement initiatives, etc.

Job Qualifications:

  • Bachelor's Degree in Information Systems or equivalent
  • Good understanding and working knowledge of the ITIL Service management framework. (with Certification preferably).
  • Experienced in deploying ITSM enterprise solutions using Service Now for minimum 1-2 years
  • Excellent understanding of ServiceNow technologies/modules. Should include administering the platform, monitoring performance, deploying applications, building catalog items/workflows, and configuring integrations.
  • Experienced in data analytics & visualization tools such as Performance Analytics, Tableau, Power BI, Excel.
  • Preferably possess skillsets using Python, JavaScript, RESTful API, JSON, CSS, HTML, and XML.
  • Preferably possess experiences in Robotic Process Automation (RPA) tools such as Power Automate, UiPATH.
  • Experience with Atlassian JIRA Core and ServiceDesk implementation is advantageous.
  • IT delivery with a good understanding of Windows and Unix platforms, IBM middleware, Oracle RDBMS, networking, and security technology.
  • An advocate for automation and demonstrates passion, interest, and knowledge in automating processes with technology within the team and division.
  • Ability to work autonomously and set priorities to meet a deadline-driven environment.
  • A team player who thrives and who is keen to influence others with means of new technologies.
  • Self-motivated, hands-on, analytical, meticulous, and fast learner with a technical background.
  • Good written and verbal communication skills.

Bernice Mae Nocum Rallonza EA License No. 02C3423 Personnel Registration No. R1442141

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