Junior IT Support Specialist

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH111014_1651118125
Salary S$3500 - S$4000 per month
Consultant Name Pal-Ing Ernielyn Tizon
Consultant Email ernielyn.tizon@manpower.com.sg
Consultant Contact No. 6232 5249
EA License No. 02C3423
Consultant Registration No. R1100414

  • NITEC/ITE / Diploma with related field
  • With at least 1-year relevant experience
  • Work location: Joo Koon

Job Description:

  • Provide support either remotely (e.g., Service Desk, User Administration, User Requests) or locally (Time Critical Support, Desk Side Support)
  • Work to ensure relevant KPI/PI's goals for the team working with are met for the service or assignment
  • Work with preventive maintenance and Pre-Check
  • Escalate cases to other support functions when necessary
  • Perform incident resolutions and request fulfilments
  • Support 2nd and 3rd line teams with problem identification and resolution
  • Assist Infrastructure and application operation Specialist when required
  • Attend training across most common Group IT and solutions
  • Drive methods to improve team efficiency and delivery quality in terms of preventive maintenance and pre-check
  • Participate in development of new operation techniques and contribute to designing solutions in support
  • Collect measurement data (resolution time, work effort and others) as assigned by management

Interested candidates, please email your updated resume to ernielyn.tizon@manpower.com.sg

Pal-Ing Ernielyn Tizon EA License No.: 02C3423 Personnel Registration No.: R1100414

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