Job Description

• Process sales orders from customers to internal stakeholders with clear, accurate and concise instructions.
• Track orders and manage shipment schedules to meet customer expectations.
• Address customer inquiries and provide information about products or services.
• Managing of Customer visits, organizing and leading tours of the organization's facilities.
• Handle customer complaints or issues by liaising with the appropriate departments for resolution.
• Take ownership of all of the client's shipments (import/export/domestic/freight collect/3rd party).
• Ensure all final invoices and dues are collected during account closure / full withdrawal.
• Generating monthly sales reports to have a summary of all client's shipments and revenue under their management
• Monthly sales report of leads/sales pipeline and analysis of losses and account closures.

Job Requirements

• Diploma in Business or related fields.
• Minimum of 1 - 2 years of relevant working experience in account management.
• Comfortable in a customer-facing environment and able to handle presentations.
• Able to multi-task and and handle pressure-sensitive situations.
• Possess excellent interpersonal and communication skills.
• Comfortable in overtime for business needs if neccessary.
• Working Location: Town area.

Andy, Wee Ben Ann License No.: 02C3423 Personnel Registration No.: R1552080

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