L2 Application Support (Contract | Banking)

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH107981_1637889903
Salary S$5000 - S$8000 per month
Consultant Name Cabria Jireli Gem Mejia
Consultant Email gem.cabria@manpower.com.sg
Consultant Contact No. 62328815
EA License No. 02C3423
Consultant Registration No. R1434374


  • Level 2 application support. Work closely with business care / client management team / product manager team on application related enquiries & issue.
  • End to end issue handling including information gathering, issue scenario analysis, providing workaround resolution
  • Work with L3 support closely to provide permanent fix, testing, deployment, and post cutover verification.
  • Work with infra support including Middleware, DBA and SAs on system maintenance & infra related issues troubleshooting & resolution deployment
  • Application system health check & monitoring improvement to prevent system issues impact by early problem detection
  • Recovery & restoration of application service in the event of partial system incapacity or outages
  • Other application BAU related tasks & user requests, e.g. DR exercise, audit queries, documentations update, data extraction, system parameter update, etc
  • Support system maintenance or deployment during weekends or non-business hours as per support roster requirement
  • Work in 3 shifts (e.g. 7am - 4pm, 9am - 6pm, 12pm - 9pm) as per team support roster requirement and deployment support during weekends or other ad hoc timings when required


  • Minimum Diploma or Degree in Computer Science or Computer Engineering or equivalent course
  • At least 6 years' working experience in application support related roles
  • Expertise in MySQL or MariaDB or Oracle DB or DB2 SQL query language
  • Hands-on experience working with Unix env e.g. shell scripting, or application maintenance
  • Experience in setup or maintenance of Jboss application server or equivalent
  • Experience in setup or maintenance of Apache web server or equivalent

Interested candidates may send in their resume and cover letter directly to gem.cabria@manpower.com.sg (R1434374), stating the position as the subject title in the email.

Jireli Gem Mejia Cabria EA License No.: 02C3423 Personnel Registration No.: R1434374

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