Job Responsibilities:
- Understand TCP/IP and troubleshoot network connectivity issues effectively.
- Perform hands-on tasks with LAN, WAN, and Datacenter devices.
- Monitor and manage data center operations efficiently.
- Configure and troubleshoot Cisco switches (2960X, C9200, C9300, C9500) and routers (ASR/ISR series).
- Manage configuration and troubleshooting of Cisco C9260x and C92xxL switches.
- Work with Meraki switches, wireless devices, and access points proficiently.
- Install, configure, and maintain network hardware including switches, routers, firewalls, and Access Points.
- Expertise in device firmware upgrades for routers and switches.
- Conduct switch replacement processes and manage device mounting/unmounting from racks.
- Rack, cable, and configure network hardware, servers, and assist offshore teams with activities.
- Proficient in Layer 2 protocols such as VSS and VPC technology.
- Manage inventory and asset tracking efficiently.
- Understand Checkpoint and FortiGate Firewall systems.
- Familiarity with Zscaler - ZIP/ZPA/ZCC.
- Evaluate technological needs and recommend appropriate solutions using industry standards.
- Collaborate effectively across internal and external organizations.
- Assist in the creation of Root Cause Analysis (RCA) reports.
- Develop MOP/SOP and oversee change management processes.
- Demonstrate critical decision-making skills to resolve technical issues promptly.
- Conduct shop floor visits during P1 issues and participate in on-call rotation during weekends.
Job Requirements:
- Diploma in Information Technology, or related field.
- Experience in network engineering or related roles.
- Proficiency in Cisco networking devices and Meraki solutions.
- Understanding of TCP/IP, LAN, WAN, and Datacenter operations.
- Experience with firmware upgrades, switch replacements, and device mounting/unmounting.
- Knowledge of Layer 2 protocols and firewall systems (Checkpoint, FortiGate).
- Familiarity with Zscaler technologies.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment and across teams.
- Problem-solving and decision-making abilities.
- Willingness to participate in on-call rotations and respond to urgent issues as needed.