As one of the world’s largest banking and financial services organisations, HSBC has been connecting customers to opportunities since 1865. With operations in 65 countries and territories, HSBC’s unparalleled international network links developed and emerging markets, and spans the world’s largest and fastest-growing trade corridors. The bank serves more than 40 million customers through its commercial, retail, investment and private banking businesses, which are supported by operational and functional teams around the world.

The Lead Digital Analyst is accountable for leading analysis for changes and new features/services that deliver enhancements to Digital Channels encompassing Mobile, Public Website, Wechat banking and Online Banking. Lead Digital Analysts are involved from initial scoping, discovery and documentation of requirements right through to post implementation continuous improvement.
The role requires leadership of detailed analysis to drive out business requirements and translate complex concepts into engaging digital propositions that are aligned to Global Digital strategies. Lead Analysts collaborate with Digital Product Owners and other Digital teams as well as external skateholders to deliver customer-centric journeys, supporting entities globally.
Lead Digital Analysts also play an important role in contributing to the development of a high perfomance Digital Analysis discipline through support and coaching.
To fulfill accountability the Lead Digital Analyst will operate in the following ways:

• Leading requirements activity to facilitate elaboration of customer and business user stories.

• Bridging the gap between SMEs from products, propositions, markets, business and delivery teams.

• Sourcing and interpreting data and insights to underpin the feasibility and design of digital features and functions.

• Collaborating with other Digital teams working in an Agile environment to deliver more features faster.

• Leading, supporting and coaching Digital Experience Analysts which may involve line management responsibilites

Requirements:

• Degree in Business Technology or any related discipline

• At least 5 years of Business Analyst experience in financial industry or digital.

• Analytical ability and problem-solving skills - excellent attention to detail and the ability to see things through to completion. The ability to quickly understand customer and operational considerations, e.g., risk.

• Experience of managing a team leading requirements activity to support the delivery of digital products and features across regions/markets

• Highly developed communication skills, both written and verbal, to explain complex or technical issues.

• Experience of User-Centered Design methodology

• Leadership experience in Scaled Agile/Agile, process improvement and LEAN thinking environment

• Subject Matter Expertise of online and mobile channels, including technical, marketplace and customer considerations.

• Pragmatic decision-making skills, with the ability to make clear judgments based on data and understand the implications.

• Experience of relevant systems e.g., JIRA, Confluence, APIs, AEM

• Ability to lead and influence

• Negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities

Interested candidates may send in their resume and cover letter directly to gem.cabria@manpower.com.sg (R1434374), stating the position as the subject title in the email.

Jireli Gem Mejia Cabria EA License No.: 02C3423 Personnel Registration No.: R1434374

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HSBC is committed to building a work culture where everyone is valued, respected and opinions count. They take pride in providing a workplace that fosters continuous professional development, collaboration and supporting people to be at their best in an inclusive and diverse environment.