Mac & Mobility Support Analyst (Phama/ JAMF / Contract)

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH114598_1654268022
Salary S$3800 - S$4400 per month
Consultant Email apple.lim@manpower.com.sg
EA License No. 02C3423


Mac & Mobility Support Analyst (Phama/ JAMF / Contract)

Duration: 12 months (Renewable)
Salary : Up to $4400 depending on experience

Job Purpose

  • Provides the third level of support to end users by handling service requests that have been escalated by lower tiers.
  • Provide superior technical assistance to end-users by supporting all IT deployed software and hardware.



Responsibilities

  • Administer Jamf Pro Cloud suite to deploy applications and settings globally to company managed devices.
  • Provide engineering support for all current and future management solutions for Mac computers.
  • Create and maintain SDLC documentation including fully documented SOPs for standardized KBAs.
  • Work with other IT, security and business-related areas to keep abreast of the latest requirements and policies.
  • Partner with divisional IT and the business to comprehend their requirements and implement solutions that meet their needs.
  • Assist with developing and conveying new services, offerings, and device standards
  • Test, install and update the macOS operating system including proprietary applications, security patches, updates, application drivers and system security tools
  • Close cooperation with mobility engineering team to support and troubleshoot managed mobile devices.



Requirements:

  • A minimum of 3 years of working experience with JAMF and managing Macs in an enterprise environment.
  • Ability to work effectively with executives, customers, vendors and technical staff at all levels.
  • Jamf certifications or experience administrating mobile device management (MDM) solution in a global environment such as MobileIron, AirWatch, Microsoft Intune are pluses
  • Experience in Jamf Pro, scripting
  • Excellent troubleshooting skills



If you possess above relevant skillsets, please send in your updated CV in word format to Apple.lim@manpower.com.sg

Lim Pey Chyi
Recruitment Consultant (R2090579)
Manpower Staffing Services (S) Pte Ltd
EA Licence: 02C3423

Apple, Pey Chyi Lim EA License No.: 02C3423 Personnel Registration No.: R2090579

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