Marketing Partner Support Agent

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH104627_1634116866
Salary S$2800 - S$3700 per month
Consultant Name Cristina Malabuyoc Malijan
Consultant Email
Consultant Contact No. 62328835
EA License No. 02C3423
Consultant Registration No. R1111547

Job scopes:

  • Accelerate end client success through enabling ecosystems, partnerships, and technology solutions.
  • Provides support for client's social media accounts for most important marketing partners.
  • Provide technical support (triaging/tagging all technical requests received from client Marketing Partners) for partners from around the world, as well as escalating specialized support needs to the expert.
  • Responsible to provide product and basic tool support to improve customer experience and drive higher spend and performance

Job requirements

  • Bachelor's degree in computer science, math, physics, applied economics, statistics or any equivalent field
  • Around 2+ years of customer service experience
  • Fluency in Excel: must know pivot tables, charts, graphs, etc.
  • Fluency in SQL: must know how queries work, understand structure of data tables
  • Problem-solving, critical thinking, and analytical skills
  • Ability to be flexible, multitask and learn in a fast-paced environment
  • Self-driven nature with excellent attention to detail and follow-through
  • Professional customer service skills: solutions mindset, helping nature, passion for customer experience
  • Excellent communication and presentation skills (written and verbal)

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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