Media Integrity Analyst (Vietnamese Proficient)

Location Singapore, Singapore
Discipline Media
Job Reference BBBH81339_1568869384
Salary S$2800 - S$3500 per month
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160

Roles and Responsibilities:

  • Provide an amazing support experience to our public figures and media publishers across the platform
  • Assess, quantify and implement workflow improvements to scale out support
  • Solicit, organize and contextualize product feedback from partners
  • Understand policies and risks with the ability to effectively translate them into scaled workflows that improve support and product experiences
  • Comfortable performing repetitive tasks (partner support requests) and ability to perform well autonomously
  • To provide client services in general product support
  • To process page verification, name changes and product tickets
  • Translate content in Vietnamese into English for the team and vice versa

Minimum Qualifications:

  • 1+ years of experience in online operations, account management, or customer service
  • Exceptional written and verbal communications skills
  • With customer service and client management skills
  • Ability to work cross-functionally and across multiple time zones and functions
  • Standout executor with attention to detail, strong organizational skills, and ability to drive results
  • Previous experience of working in the media industry would be an advantage
  • Weekend/Public Holiday support may be required with days in lieu and flexible rotating roster
  • Business language proficiency (written and oral) in Vietnamese to liaise with non-English speaking local counterparts. Interested candidates must substantiate language proficiency with relevant certifications.
  • Contract: 12 months (renewable/convertible after performance review)
  • Location: Viva Business Park (Chai Chee Rd) / CBD

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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