Media Integrity Analyst (Thai Proficient)

Location Singapore, Singapore
Discipline Media
Job Reference BBBH82196_1570523040
Salary S$3000 - S$3500 per month
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email carolyn.mendoza@manpower.com.sg
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160


The Media Operations team develops solutions for public figures and media publishers on social media platforms improving the media content ecosystem by enhancing graph quality, creating exceptional support experiences for publishers and delivering actionable product insights. This individual will work with media partners, providing support, collecting feedback, and managing communication. This role will also involve executing our scaled outreach campaigns to create and sustain new partnerships.

Roles and Responsibilities:

  • Provide an amazing support experience to our public figures and media publishers across the platform
  • Assess, quantify and implement workflow improvements to scale out support
  • Solicit, organize and contextualize product feedback from partners
  • Understand policies and risks with the ability to effectively translate them into scaled workflows that improve support and product experiences
  • Comfortable performing repetitive tasks (partner support requests) and ability to perform well autonomously
  • Translate content written and spoken in Thai into English for the team and vice versa


Minimum Qualifications:

  • 1+ years of experience in online operations, account management, or customer service
  • Exceptional written and verbal communications skills
  • With customer service and client management skills
  • Ability to work cross-functionally and across multiple time zones and functions
  • Standout executor with attention to detail, strong organizational skills, and ability to drive results
  • Previous experience of working in the media industry would be an advantage
  • Business language proficiency (written and oral) in Thai to liaise with non-English speaking local counterparts. Interested candidates must substantiate language proficiency with relevant certifications.
  • Contract: 12 months (renewable/convertible after performance review)

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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