Job Scope:

• Provide an amazing support experience to public figures, content creators and media companies
• Develop investigative skills for identifying sources of verification in various cultural contexts
• Manage high volume ticket queues in a consistent and efficient manner
• Serve as the primary support point of contact for content creators, public figures, and media companies regarding the verification of their pages and content
• Support and communicate with public figures, content creators and media partners, to understand and resolve their inbound product questions and issues
• Communicate and collaborate cross-functionally to lead creator and partner issue resolution across teams, and troubleshoot quickly and effectively to drive resolution
• Support charities utilizing their payments, issues and queries as part of our social initiatives
• Play an active role by contributing to improving policies and processes.
• Communicate effectively to educate Partners on our Products and provide recommendations when necessary
• Work with support team to evaluate Partner's issues/problems to identify root causes and derive solutions.

Job Qualifications:

• Degree in Communications, BA, Marketing or any related field
• With 2+ years of experience in online operations, account management or technical support in a contact center environment is essential
• Strong Skillset around attention to detail, organizational and problem-solving skills and a proven ability to drive results
• Ability to adapt and learn quickly in a fast-changing corporate environment and work cross-functionally across multiple time zones and functions
• Industry and business knowledge of online marketing space, content creation, digital publishing and/or media companies preferred
• Strong understanding of country market nuances and landscape, including geopolitical, economic and social issues
• Strong Social Media Savviness

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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