Media Partner Experience Executive

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH104689_1630500506
Salary S$3400 - S$4200 per month
Consultant Name Cristina Malabuyoc Malijan
Consultant Email
Consultant Contact No. 62328835
EA License No. 02C3423
Consultant Registration No. R1111547

Job scopes

  • Own resolving partner issues by using all available tools and resources.
  • Work closely with internal teams to troubleshoot and solve issues experienced by our partners.
  • Provide an amazing support experience to our public figures and media publishers across the platform.
  • Communicate effectively with partners to understand their issues and route to the appropriate channel for resolution.
  • Solicit, organize and contextualize product feedback from partners.
  • Manage ticket flow and communications across multiple teams.
  • Assess, quantify and implement workflow improvements to scale out support.
  • Understand policies and risks with the ability to effectively translate them into scaled workflows that improve support and product experiences.


  • Bachelor's degree in business, computer science, or any equivalent
  • Around 3+ years of relevant experience in social media operations
  • Knowledge of Google spreadsheets and Microsoft excel.
  • Ability to work independently and solve partner issues without oversight.
  • Ability to analyse data and make informed recommendations.
  • Exceptional written and verbal communications skills.
  • Ability to work cross-functionally and across multiple time zones and functions.
  • Standout executor with attention to detail, excellent organizational skills, and ability to drive results.
  • Previous experience of working in the media industry would be a plus

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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