Job scopes

• Own resolving partner issues by using all available tools and resources.
• Work closely with internal teams to troubleshoot and solve issues experienced by our partners.
• Provide an amazing support experience to our public figures and media publishers across the platform.
• Communicate effectively with partners to understand their issues and route to the appropriate channel for resolution.
• Solicit, organize and contextualize product feedback from partners.
• Manage ticket flow and communications across multiple teams.
• Assess, quantify and implement workflow improvements to scale out support.
• Understand policies and risks with the ability to effectively translate them into scaled workflows that improve support and product experiences.

Qualifications

• Bachelor's degree in business, computer science, or any equivalent
• Around 3+ years of relevant experience in social media operations
• Knowledge of Google spreadsheets and Microsoft excel.
• Ability to work independently and solve partner issues without oversight.
• Ability to analyse data and make informed recommendations.
• Exceptional written and verbal communications skills.
• Ability to work cross-functionally and across multiple time zones and functions.
• Standout executor with attention to detail, excellent organizational skills, and ability to drive results.
• Previous experience of working in the media industry would be a plus

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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