Microsoft Dynamics 365 Field Service - Functional Manager

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH108920_1641288447
Salary Negotiable
Consultant Name Andalan Rvin James Murillo
Consultant Email james.andalan@manpower.com.sg
Consultant Contact No. 62325731
EA License No. 02C3423
Consultant Registration No. R1331697


Job responsibilities:

  • Manage Solution Architect team to deliver the functional requirements for D365 Field Service Implementation
  • Designs the solution architecture for Microsoft Dynamics Field Service and Power Platform solutions customized to meet the identified customer business needs
  • Utilizes knowledge of Microsoft solutions to accurately estimate the effort required to deploy a customized solution
  • Leads client discussions to review possible solutions to the business requirements
  • Hands-on experience of customization of Schedule Board, Resource Schedule Optimization, and Work Order Process configurations
  • Deep understanding of Microsoft Dynamics 365 Common Data Service/Field Service Entity Framework and familiarity of relational database concepts.
  • Coordinates across multidisciplinary teams and collaborates with functional analysts, architects, and developers.
  • Be an advisor to customers and other consultants Advise customers on best practices for CRM, Field Service and Project Operations processes, user interface, and architecture
  • Facilitate training on business analysis, CRM solution design, integration, migration and demo successful implementations to share knowledge of the solutions implemented across the organization Required Skills
  • Identify potential design risks in the light of the project as a whole (system design, data integrations, migrations, reporting and infrastructure)


Job requirements:

  • 10 years of Microsoft Dynamics CRM experience
  • At least 1 full cycle implementation in Field Service with prior experience in managing a small team
  • Degree in IT or any related discipline

Rvin James Murillo Andalan EA License No.: 02C3423 Personnel Registration No.: R1331697

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