Roles & Responsibilities
Installation, Addition, Change, Move
Activities performed in customer's sites;
Includes Technical site survey, Wifi passive site survey, Site preparation, Staging
Installation, support on migration, and Day 1 onsite support.
Installation involving rack/stack, and input of basic configurations for remote access.
Equipment include routers, LAN switches, Wireless LAN, firewall, etc.
Brand/Manufacturer include CISCO, Meraki, Huawei, Palo Alto, Aruba, Fortinet, UPS, Microsoft, etc.
Maintenance:
Provide on-call services on the company support call
On-standby support with SLA 7*24*4.
Replacing any field replaceable units required and returning the equipment to normal operational condition;
Installing requested engineering changes, or any required software.
Re-packing of returning equipment for RMA return.
Key Responsibilities:
- Monitor and maintain IT infrastructure to ensure optimal performance.
- Provide first-line support for incidents and service requests in alignment with SLAs.
- Investigate, troubleshoot, and resolve low-complexity technical issues.
- Escalate complex incidents to higher-level support teams when necessary.
- Contribute to project work as needed to support team objectives.
Preferred Qualifications:
- CCNA Certification or equivalent Level 2 Network certification.
- 3-5 years of experience.
- Strong internetworking skills.
- Ability to understand technical documents and follow instructions.
- Basic command of English
Gurram Sravanthi EA License No.: 02C3423 Personnel Registration No.: R2197596
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