Network engineer (Level 2)

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH149689_1747569082
Salary Negotiable
Consultant Name Goel Navneet
Consultant Email [email protected]
Consultant Contact No. 65515581
EA License No. 02C3423
Consultant Registration No. R1982194

Qualifications:

  • CCNA Certification or equivalent Level 2 Network certification.(Must Have)
  • 3-5 years of experience.
  • internetworking skills.

Roles & Responsibilities

  • Installation, Addition, Change, Move
  • Activities performed in customer's sites;
  • Includes Technical site survey, Wifi passive site survey, Site preparation, Staging
  • Installation, support on migration, and Day 1 onsite support.
  • Installation involving rack/stack, and input of basic configurations for remote access.
  • Equipment include routers, LAN switches, Wireless LAN, firewall, etc.
  • Brand/Manufacturer include CISCO, Meraki, Huawei, Palo Alto, Aruba, Fortinet, UPS, Microsoft, etc.


Maintenance:

  • Provide on-call services on the company support call
  • On-standby support with SLA 7*24*4.
  • Replacing any field replaceable units required and returning the equipment to normal operational condition;
  • Installing requested engineering changes, or any required software.
  • Re-packing of returning equipment for RMA return.

Key Responsibilities:

  • Monitor and maintain IT infrastructure to ensure optimal performance.
  • Provide first-line support for incidents and service requests in alignment with SLAs.
  • Investigate, troubleshoot, and resolve low-complexity technical issues.
  • Escalate complex incidents to higher-level support teams when necessary.
  • Contribute to project work as needed to support team objectives.



Goel Navneet License No.: 02C3423 Personnel Registration No.: R1982194

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