Network Operations Technical Lead

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH101224_1624965474
Salary Negotiable
Consultant Name Jeffrey Koh Kok Ann
Consultant Email jeffrey.koh@manpower.com.sg
Consultant Contact No. 6232 8809
EA License No. 02C3423
Consultant Registration No. R1770345

  • Nearest MRT: Labrador Park
  • Salary will commensurate with relevant work experience
  • 24/7 operations centre and Escalation standby role for after office hours support on monthly rotational basis



Job Scope:

  • Understand the process and practices related to GNC support Templates and Standard Operating Procedures
  • Take lead and drive critical incidents with team and vendors to reduce resolution time or provide workaround.
  • Ownership on critical incidents for customers to deliver resolution within SLA.
  • Mentoring and guiding Engineering team on technical grounds for the networking products.
  • Perform IOS upgrades and patches to fix software and ensure that the environment is bug/vulnerable free by keeping system with up-to-date software.
  • Troubleshoot production issues and network/security problems to fix any infra related issues and work with principal vendors and customer to provide the resolution within the proposed timelines.
  • Performing RMA for hardware failures and replacement in production environment
  • Perform health checks for the critical environments and ensure the systems running up to the standard and no potential failures.
  • Setup staging and simulation for customer activities for critical jobs before actual tasks in production environment.
  • Able to follow and meet customer SLA for all the incidents and requests / responsible for the service delivery
  • Undertake escalation for Enterprise Networking related matters from level 2/3 engineers, perform level 3 onsite or remote troubleshooting for quick resolutions.
  • Responsible for updating technical documentations for changes made by engineers and/or managed services customers.
  • Responsible for managing vendors and partners for the support matters on technical grounds.
  • Responsible for working with cross-function technical teams for Knowledge share and routing for out of scope requests.
  • Responsible for support ticket updates when applicable and providing timely updates to management and customer for support cases



Requirements:

  • Knowledge of ITIL principles, particularly Incident, Change, Problem and Service Management
  • Minimum 6 years of relevant experiences in security technologies for operations centre
  • Having Tech lead experience for working 8 to 10 engineers team
  • Experience in writing Incident reports and RCA reports for Network / Security outages
  • Excellent problem management skills using ITSM tools and provide solution to avoid reoccurrence
  • Experienced on working with vendors and customer on outage situation and provide direction to L2/3 engineers and customer on recovering services affectively
  • Hands on experience in operations and BAU for fixing user/infra issues in production environment is essential
  • Required multi product and technology knowledge on Cisco / Fortinet / HPE / Palo / F5
  • Sound knowledge on Routing / Switching / ACI / NXOS / Wireless of Cisco Products
  • Good knowledge on Cisco Firepower and Fortinet firewalls. Palo Alto and Checkpoint skills is a bonus
  • Technical skills on NAC, Monitoring tools. Possibly F5 technologies for troubleshooting and fixing user/Infra issues
  • Experience on performing patching on Critical infra like NXOS, CatOS, VSS, HSRP, etc.
  • Indepth understanding about Enterprise Networking Solutions such as VSS, VPC, Multicast , MPLS etc.
  • Able to perform capture and log analysis using Wireshark and other logging tools
  • Experience on handling customer and principal vendors during critical situations
  • Cisco certified in CCIE Lab is a bonus



*Shortlisted candidates will be informed.


Interested applicants please send in your updated resume to jeffrey.koh@manpower.com.sg with the subject "Network Operations Technical Lead"


Jeffrey Koh Kok Ann
Registration No.: R1770345
EA License No.: 02C3423

Jeffrey Koh Kok Ann License No. 02C3423 Personnel Registration No. R1770345

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy