NOC Engineer (Incident Management) | Bank | Contract

Location Singapore
Discipline Banking & Finance
Job Reference BBBH125665_1680165713
Salary Negotiable
Consultant Name Charmane Castillo Lalog
Consultant Email charmane.lalog@manpower.com.sg
Consultant Contact No. 6232 8801
EA License No. 02C3423
Consultant Registration No. R1767650


Responsibilities:

  • Adheres to defined incident and problem process and escalation when needed, as defined in the escalation matrix.
  • Notifies participants in the Incident and Problem Management process when standards and procedures are not being followed.
  • Reroutes misdirected incidents and problems which have not been handled in a timely manner.
  • Escalates issues in a timely and appropriate manner.
  • Identifies exceptions and deviations, as well as management of these situations.
  • Notifies participants in the process when standards and procedures are not being followed.
  • Facilitates the resolution of issues with items not complying to process.
  • Oversees creation and availability of process reports and analyzing reports.
  • Oversees completeness and integrity of information collected to conduct daily operations.
  • Establishes measurements and targets to improve process effectiveness and efficiency.
  • Acts as an escalation focal point for all roles involved in the process.
  • Carry out tasks assigned by the team manager, which help to prevent potential incidents.


Requirements:

  • Degree in Information Technology or Computer Science or any relevant field.
  • At least 2 years of experience in handling incident and problem management in Banking/Financial or any similar industry
  • Expertise in monitoring tools, ITSM tools, backup and DR tools
  • Knowledge of incident models, diagnostic tools, methods
  • Knowledge of service architecture, design, resource configuration, and business impact of events and symptoms
  • Possess some technical knowledge of Linux, Solaris and Unix hardware, operating system and system services (volume manager, file system, NTP, DNS, clustering, SSH, TSM, ITM etc).
  • Willingness to work in a 12-hours rotational shift roster.


Interested Applicants, please email your resume to charmane.lalog@manpower.com.sg (R1767650), stating the position as the subject title in the email.

Charmane Castillo Lalog License No.: 02C3423 Personnel Registration No.: R1767650

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